A Quick Guide for Ease...

This guide will show you step-by-step, how the portal works between Transport Providers and Dispatchers.


Firstly, Register (Free) and Sign In

Once you have registered and signed in, you may visit the "Find/Post a Load" Portal in the main navigation menu.

Welcome to the HGV Alliance Job Portal!

If you registered with the joint Transport Provider/Dispatcher registration form, you will also notice in the main navigation menu, a drop-down list that allows you to switch between your user accounts.

You need to select which of your user accounts you would like to use.

 

switch user
Switch User Selection Box - Transport Provider/Dispatcher View

Dispatcher View allows you to post jobs. Driver View allows you to quote on jobs.

Members who register with the Dispatcher only registration form will only be able to Post Jobs, not quote on work.

Both accounts allow you access to our Services, Articles, and library of information.


If you can think of anyone else HGVAlliance.com could be useful for, please point them this way. The more people on the platform, the more jobs that can be fulfilled.


Inside the Portal

Inside the Job Portal, you will land on the "All Jobs" page.

Depending on whether you are in Driver or Dispatcher View, you will see one of either of these set of tabs

 

all jobs driver view

Driver View

  • All Jobs - View all available jobs posted by Dispatchers on the Real Time Interactive Map (RTIM) and in the filterable table below it. 
  • My Jobs - All of the drivers current jobs are here. Any job that you've had a quote accepted on, will be found here for you to update as you proceed through the journey.
  • Completed Jobs - Jobs that have reached "completed" status will move here for your future reference.
all jobs dispatcher

Dispatcher View

  • All Jobs - View all available jobs posted by Dispatchers on the Real Time Interactive Map (RTIM) and in the filterable table below it. 
  • My Jobs - All of the dispatchers active job adverts are here. Any job that you've posted as an advert to the RTIM will be found here for you to track the drivers progress through their journey as they update the status. You will receive the epod details here as well as receive invoices.
  • Relist Jobs - Jobs that have reached "completed" status will move here for your future reference. Each job advert is saved as a template in this tab. All details within the advert will auto-fill, with the capability to edit before re-posting for 99p.
  • Post Job Button - Post your Load Advertisement to the Platform here.

Advertising a Load on the Platform

When you're ready to advertise a load, ensure you are in dispatcher view, click on the "Post Job" Button and simply fill in the form to Create Job.

 

post a load

 

post a load

 

post a load

 


Pay Only 99p to Post your Advert to the Platform

Once you post the Job advert, you'll be taken to a payment confirmation screen to confirm that you'll like to proceed to payment

 

confirmation screen

 

Click Pay Now to proceed to the Secure Worldpay Payment Verification Screens.

 

worldpay

 

Congratulations, you've just posted your first job!

 

Your Job will now be on the RTIM for Transport Providers to quote on

 

job list dispatcher view
Job List - Dispatcher View

All Jobs Page

Drivers can filter the list of jobs by using the search panel

 

search panel

 

Filter by Advert Post Title, Vehicle Type, Post Code or Town/City

 

You can also sort the Job List columns by Date Order

 

job list driver view
Job List - Driver View

Location Pins will mark the location of the jobs pick up points on the RTIM

 

RTIM
Jobs pin on RTIM

 

Clicking on the pin will also open up the Job Pick Up Address

 

pick up address

 

Clicking on the job title in the jobs list table, will open up a quick, easy to read job reference pane

 

job details

 

This pane provides all the job details. It also provides the Dispatchers details; this links to the dispatchers Profile Page, giving full company details and their rating. It is your responsibility to check out the dispatcher before placing a quote.


Map Routing

The system will route the job from Job Location Pick Up Address to Job Location Deliver Address giving an approx distance and full directions

 

routing

 

Drag the blue route line to adjust the route to one that suits you better

 

change route

 

Or you can drag the Pegman onto the map

 

pegman

 

to check out parts of your route in Street View

 

street view

Quoting on a Job Advert Post

Once a Transport Provider has found a job on the RTIM and checked out the Dispatcher, simply click the "Quote a Job" button in the job list table and submit a quote

 

quote
Submit a Quote to the Dispatcher - Driver View

 

The quoted job will then show in the "My Jobs" tab in the driver view, with a Pending Status:

 

my jobs driver
My Jobs - Driver View

 

Dispatchers will find any submitted quotes on their posted job advert in the "My Jobs" tab in dispatcher view. This is where all active jobs will be

 

view quotes
"My Jobs" tab shows active jobs - Dispatcher View

 

Once the dispatcher has clicked on the "View All Quote" button on their selected job, they can accept or decline the quotes they choose.

 

accept reject
Accept/Reject quotes on each job - Dispatcher View

 

Once the dispatcher has accepted a quote, the Status of the job will change to "In Progress"

 

accepted quote dispatcher

Dispatcher View

The Dispatcher can follow the Drivers progress here.

accepted quote driver view

Driver View

The Driver can keep the dispatcher updated on the progress of the journey here.


Pick Up

When the driver collects the delivery, they can click the "Collect" button in "My Jobs" to fill in the EPod

 

epod
Click "Collect" to fill in the EPod - Driver View

 

After the Collection EPod is completed by the driver, the Collect Job column within "All Jobs" will update.

 

after epod driver

Driver View

"View Receipt" button will appear in the Collect Job column for future reference.

collect epod dispatcher

Dispatcher View

A "Collect Job" link will appear within the collect job column. This will contain a copy of the EPod.

collect epod
Epod Receipt - Dispatcher View

Delivery

Once the Driver has delivered the load, they can click on the "Deliver" button within the Collect Job column to fill out the Delivery Epod.

 

epod driver
Delivery Epod - Driver View

 

After the Delivery EPod is completed by the driver, the Deliver Job column within "All Jobs" will update.

 

delivery epod driver

Driver View

"View Receipt" button will appear in the Deliver Job column for future reference.

delivery epod dispatcher

Dispatcher View

A "Delivery Status" link will appear within the Delivery Status column. This will contain a copy of the EPod.

 

delivery epod receipt
Delivery Epod Receipt - Dispatcher View

Invoicing

invoice
Upload Invoice - Driver View

 

The driver can now upload an invoice

 

The Completed Status will now appear to both Driver and Dispatcher

 

completed status driver

Driver View

completed status dispatcher

Dispatcher View


Dispute Job

If at any point the dispatcher needs to dispute the job, they can do so by clicking the "Reject" button in the Action column

 

dispute
Dispute Job - Dispatcher View

Rating

Remember to review each other! Although, please do so in accordance to the terms and conditions of HGV Alliance

 

rate
Review - Dispatcher View

 

review complete
Review Given and Received - Dispatcher View

 

A members average star rating can be found on their "My Account" page.

Remember you can also check a members rating on their profile before you quote/accept a quote.


Future Reference

Once a jobs status is complete and reviews have been left, the jobs will move to "Completed Jobs" in drivers view, and "Relist Jobs" in Dispatchers view.

 

complete driver

Driver View

relist

Dispatcher View


Relist for 99p

Jobs that have reached "completed" status will move to the "Relist Jobs" tab for your future reference. Each job advert is saved as a template in this tab. By clicking on "Edit & Relist" in the Pay column, all details within the advert will auto-fill, with the capability to edit before re-posting for 99p.


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